HYPERION ECONOMIC JOURNAL

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• Cezar BRAICU, PhD, Associate Professor, Affiliation: Hyperion University of Bucharest, Romania;
• Cătălina Loredana ROGOZEANU (DRĂGHIA), Phd Student, Affiliation: Valahia University of Targoviste, Romania;

Effective communication is the cornerstone of performance and success in managing social work teams. This article explores the depth and complexity of the role of communication in the dynamics and effectiveness of social work teams, highlighting how effective communication practices contribute not only to improving internal coordination and efficiency, but also to increasing the quality of services provided to beneficiaries. In a field marked by the complexity of the beneficiary’s needs and the need for close collaboration between professionals, communication becomes an essential tool that allows the team to function as a unified whole, respond promptly and appropriately to challenges and adapt services to the ever-changing demands of the beneficiaries and society. Starting from the statement that deficiencies in communication can lead to errors, misunderstandings and decreased team morale, this study proposes a framework of approaches structured on several dimensions of effective communication. It examines the importance of setting clear goals that are effectively communicated to the entire team, creating an environment that encourages openness and positive feedback, and the appropriate use of communication technologies to facilitate information sharing and remote collaboration. There is also a special emphasis on the development of active listening skills as a foundation for effective interpersonal communication, constructive conflict management and the importance of continuous training in the development of communication skills. Furthermore, the article emphasizes the crucial role of regular and constructive feedback in calibrating and adjusting team processes, as well as in facilitating the personal and professional development of team members. By investigating these issues, the study provides a comprehensive analysis of how effective communication can be implemented and optimized in social work teams, highlighting the inextricable link between excellent communication practices and managerial success. Therefore, the article contributes significantly to the specialized literature, providing valuable insights for managers and practitioners in the field of social assistance, with the aim of improving management practices and raising the quality standard of the services provided.

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